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ODPM launches new Customer Care Centre



Launch of 511 Customer Care Centre – Your call for help!

In an effort to improve the delivery of emergency service to citizens, the Office of Disaster Preparedness and Management (ODPM) has partnered with DirecOne, to establish a new customer care centre to address the emergencies and incidents of citizens. This new centre will be available 24/7 in order to attend to any emergency that may arise and is a key project in our continued efforts to build a safer and more resilient country. Additionally, this centre will be able to re-direct calls to the relevant first responder agency or authority and in the near future also facilitate communication via social media.

The ODPM intends to introduce this project to the nation and as such, we will be honoured if you will attend this launch. Expected to speak are:-

  • Mr. Peter Pena, Managing Director, DirecOne
  • Dr. Stephen Ramroop, Chief Executive Officer, ODPM
  • The Honourable Collin Partap, Minister in the Ministry of National Security

Attendees will include heads of the first responder agencies, critical agencies and other partners.

Further details are hereunder:-

Date:                      Friday November 18, 2011

Time:                     9:30 -10:30 a.m.

Location:               Ministry of National Security, Level One, Temple Court, Abercromby Street, Port of Spain

Your media house is invited to cover this launch and provide subsequent reports.


For further information, please contact:


Dike G. Noel, Public Information Specialist

868 640 1285 ext 14240/


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